Coolstays Ltd ("Coolstays", "we" or "us") provides access to the www.coolstays.com website ("the Site") for property owners and agents (“advertisers” or “owners”) and for people using the Site other than to advertise property (“users”). Please read these Terms carefully before using the Site.
By using or accessing the Site — whether or not you are a registered member — you agree to these Terms, our Privacy Policy, and, where applicable, our Owner’s Data Processing Agreement.
If you do not accept these Terms, do not use the Site.
The Site is operated by Coolstays Ltd, a company registered in England and Wales. Our company registration number is 7804381. Our registered office is at Nile House, Nile St, Brighton, BN1 1HW, UK. Our VAT registration number is GB127252921.
By using this Site, you consent to the use of your personal data in accordance with our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018. This includes personal data transmitted to Coolstays by electronic mail, telephone, web form, or otherwise. For property owners and advertisers, data processing arrangements are further governed by our Owner’s Data Processing Agreement (DPA), which forms part of these Terms by reference.
The Site lists various types of holiday accommodation available for rent. For avoidance of doubt, unless explicitly stated in the offer or sale description, offers are for accommodation only.
Separate terms and conditions may apply to your reservation and purchase of items purchased through any listing on the Site. You agree to abide by the terms or conditions of purchase imposed by any provider with whom you contract.
We provide an advertising service for advertisers and a property search facility for users. We do not own, manage or inspect any of the properties advertised on our site. We have absolutely no involvement in the reservation process, although we may provide tools to enable the transaction between advertiser and user. We make no claims as to the safety or legality of any of the properties advertised. Neither are we able to confirm the accuracy of any of the map references, listings or reviews. It is the sole responsibility of the advertiser to be eligible to rent the property and the sole responsibility of the user to pay for the rental.
Consideration and thought should always be given to the nature of advertisements and contracts transacted on the Internet, and the risks involved. Although we enable and encourage advertisers and users to make direct contact with each other, you must proceed with care and judgement when using our Site.
Any contract arising from the use of our site is directly between an advertiser and a user and we are not a party to that contract. In recognition of this, you accept that any claim you may have that is in any way connected with a dispute you have with another user and/or advertiser on our site must be brought directly against that user or advertiser and not against us. We will not enter into any dialogue or correspondence regarding a dispute or complaint against another user and/or advertiser on our site, although we may cooperate with law enforcement or regulatory bodies where required by law.
All copyright, database rights, trademarks and design rights in our site and in the content published on it belong to us or our advertisers. You may view or print pages from the Site for your personal, non-commercial use only. Any other reproduction or use of the Site’s content requires our prior written consent.
You understand that you, and not we, are responsible for all electronic communications sent from your computer to us and you must use the Site for lawful purposes only.
You shall not use the Site for any illegal or immoral purposes, and you will use it in compliance with all applicable laws and regulations. You agree not to use the Site in a way that may cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Site is in any way impaired.
You must not misuse the Site (including, without limitation, by hacking).
Note that we will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any materials in breach of this section.
You are prohibited from posting, linking to, or transmitting to or from this Site any material:
You must not use automated tools, bots, scrapers or AI systems to collect data, post reviews, or otherwise interact with the Site without our written consent.
You must not systematically extract and/or re-utilise parts of the Content of the Site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Site, without our express consent. You also may not create and/or publish your own database that features substantial parts of the Site without our express written consent.
When you visit the Site or send e-mails to us, advertisers or other users of the site, you are communicating electronically. You will always be given the option to unsubscribe from promotional e-mails. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We will use every reasonable effort to ensure the uninterrupted availability of the Site and that transmissions will be error-free. Due to the nature of the Internet, this cannot be guaranteed. The Site is subject to constant change and we reserve the right to suspend or restrict access to any part of the Site, or to the whole Site, without notice, for repair, maintenance, updates or service additions. You agree that we shall not be liable to you or any third party for any modification to the Site, and any failure, suspension or withdrawal of all or part of the Site. However, we will endeavour to ensure any suspension or interruption is reasonable and kept to a minimum.
We are not responsible for the availability of any external sites or resources. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy policies or the content (including misrepresentative or defamatory content) of any third party websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
You agree not to attempt any unauthorised access to any part or component of the Site, and you agree that in the event that you have any right, claim or action against any Site users arising out of that user's use of the Site, then you will pursue such right, claim or action independently of and without recourse to us.
If you decide to register with us, in doing so you agree that you are over 18 years of age; to provide true, accurate, current and complete information about yourself as prompted by the Site’s registration process; to maintain and promptly update the information to keep it true, accurate, current and complete; and not to divulge your account password and that you will be responsible for any misuse of your password, whether by you or any third party.
We may accept or reject your registration at our sole discretion. If we accept your registration, we will issue you with an account, password and username, which you must keep secure. You may then access the Site using your password and username and contact other users and give reviews concerning properties you have stayed in.
All reviews, personal data or other content you may submit to the site will be held in accordance with our Privacy Policy. We reserve the right to withhold publishing or remove any reviews or other content a user may post on the site, and we reserve the right to suspend or delete a user account at our sole discretion.
We may remove or edit reviews that are unlawful, offensive, misleading, or suspected to be AI-generated or fake, in accordance with applicable consumer protection laws.
You are responsible for maintaining the confidentiality of your email address, user ID, password or account. You agree to: (i) immediately notify us of any unauthorised use of your email address, password, user ID or account or any other breach of security and (ii) ensure that you exit from your account at the end of each session by logging out. We will not be liable to you or any third party for any loss or damage arising from your failure to comply with this provision.
All software, artwork, graphics, video, text, interfaces, trademarks, logos, images, photographs, and any other element of the Site (collectively "Content"), including but not limited to the layout, selection, organization, and co-ordination of such Content on the Site is the property of or is licensed to Coolstays, and is protected by trademark, copyright, and other intellectual property rights laws.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials or content supplied as part of the Site shall remain at all times vested in us or our licensors. You are permitted to use materials and content only as expressly authorised by us.
You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses (including legal fees) suffered by us and arising out of any breach of these Conditions by you or any other liabilities arising out of your use of the Site, or the use by any other person accessing the Site using your computer or internet access account.
Neither Coolstays Ltd nor any of its directors, employees or other representatives will be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Website and/or use of or access to any other information or material via web links from this site or any inability to access or use this Website.
This limitation shall apply except to the extent prohibited by law. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be lawfully excluded. Consumers’ statutory rights are not affected.
We shall not be liable to you for any breach of these terms and conditions or for any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, industrial disputes, breakdown of systems or network access, fire, explosion or accident.
We make no representations or warranties of any kind with respect to the site, its contents or as to the services offered by us or on our behalf. We disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site. The information in this site may contain technical inaccuracies or typographical errors. All liability of Coolstays howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.
These Terms and the Privacy Policy referred to herein (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters.
We may update these Terms from time to time by publishing a new version on our website. Continued use of the Site after such updates constitutes your acceptance of the revised Terms.
These Terms shall be exclusively governed by, and construed in accordance with, the laws of England and Wales, whose courts will have exclusive jurisdiction in any dispute.