Get help here!

Need help using the site?

If you have a problem using the site please contact the team using the button below.

Please note, we are a small team and this is the best way to reach us for the fastest response. You can also email [email protected]

Want to make a booking?

If you are trying to make a booking please click the green contact button on the property page, to enquire with the owner directly.

Want to know more about a property?

If you have any questions about a particular property it is best to ask the owner by using the contact form. While we know a lot about the properties we list, the owner will know best!

Need to redeem a voucher?

• If the property has a "contact the owner" button, please make your booking directly with the owner of that property and then send us your booking confirmation along with your voucher code and bank details for the refund using our secure form.
• If the property has a "book online" button which takes you to one of our partners' sites to book, please make your booking on their site as normal and then send us their confirmation, your voucher code and bank details for the refund using our secure form.

Information on privacy and how we handle your data

Our Privacy Policy sets out how we collect, process and protect any information (including personal data) that you give when you use this website, or communicate with us in any way. View it here.

Our website Terms of Use

When you use our site you indicate that you have read and agree to our Terms of Use.

Existing owners

If you need a hand or have any issues, the best way to reach us is by clicking the button below. This lets us quickly direct your message to the right person on our team, so you'll get the fastest possible response:

We’re a small team, so using the message button is always the quickest way to get in touch.

Our office hours are Mon–Fri, 9am–5pm UK time

Want to join us as an owner?

Please read the information for new owners here and complete our contact form on that page.